General Terms and Conditions – Vi Health and Fitness
Last updated on 23 Jan 2025
Vi Health and Fitness, hereinafter referred to as "Vi", is located at Steenovenweg 1A, 3532 AE, Utrecht, and is registered with the Dutch Chamber of Commerce under number 92870864.
Article 1 – Definitions
Vi: The organisation Vi Health and Fitness.
Participant: The (legal) person with whom Vi has entered into an agreement.
Consumer: The participant who is a natural person and is not acting in the exercise of a profession or business.
Instructor: A trainer or instructor working on behalf of Vi.
Activities: Services provided by Vi focused on physical, educational, and/or social activities.
Class Pass: A strip card for 1, 10, 20, or 30 sessions.
Membership: A monthly agreement, entered into for a minimum of one calendar month or year, allowing participation in Activities from once per week to unlimited, during peak and/or off-peak hours, both indoors and outdoors.
Contract: Agreement between Vi and the Participant.
Month: Any mention of “month” refers to one calendar month. If a membership starts mid-month, the first payment will be calculated pro rata.
Article 2 – Applicability of the General Terms and Conditions
These terms apply to all legal relationships between Vi and the Client where Vi has declared them applicable.
They also apply to all agreements involving third-party services.
Deviations are valid only if agreed in writing or electronically.
Any general terms and conditions from the Client are expressly rejected.
If any provision is void or annulled, the remaining provisions remain fully effective.
Vi reserves the right to update the General Terms and Conditions periodically. The most recent version is always available on Vi’s website and can be provided upon request.
Article 3 – Agreement
An agreement between Vi and the Participant is established upon mutual consent, confirmed through registration.
Vi has no obligations toward the Participant until payment obligations have been fully met.
Changes to the agreement are only valid with written approval from Vi and may result in additional costs for the Participant.
An agreement may consist of a class pass, membership, PT package, or program.
Article 4 – Memberships, Class Passes, and PT Packages
Class passes and memberships are strictly personal and non-transferable unless otherwise agreed in writing with Vi.
Validity of class passes is shown in the Participant’s online account and on Vi’s website. Once expired or used up, no further bookings can be made.
Memberships are ongoing and automatically renew monthly.
Cancellation must be done in writing, after which the membership continues for one full calendar month.
Early termination during the agreed contract period is only possible after the contract term has ended.
Immediate termination is possible in cases of misconduct or breach of terms.
PT packages are agreed upon verbally and/or in writing. Payments must be made via direct debit or invoice as agreed.
In cases of injury, illness, pregnancy, or long-term stays abroad, memberships can be paused for a minimum of one and a maximum of six months. Extensions must be requested in writing and may require proof.
Class pass validity cannot be extended.
Article 5 – Payments, Invoicing, and Authorization
Class passes must be paid in full in advance via iDEAL or invoice.
Memberships, PT packages, and programs are collected monthly via SEPA direct debit, with the first payment calculated pro rata.
Debits occur around the first of the month. Participant authorises this via SEPA mandate.
If payment fails, Vi may charge an administration fee of €2 on the next attempt.
PT packages and other programs can be invoiced on request. Payment must be made on time, potentially in instalments, but always before the program ends.
If payments are late, collection costs and any additional fees will be charged to the Participant.
Vi reserves the right to cancel the agreement in case of ongoing non-payment. Any resulting damages or collection fees are the Participant’s responsibility.
Late payment incurs interest: 5% per day from day 4 to day 8, 1% per day thereafter, maximum 50% after 34 days
Article 6 – Participation in Activities
Participants must register in advance through the online booking system. Without registration, participation is not permitted.
Cancellations must be made at least two hours before the start time to avoid losing the session credit.
For PT sessions, cancellations must be made at least 24 hours in advance; otherwise, the session will be charged.
Vi reserves the right to change the training schedule and/or location. The current schedule is always available via the website and booking system.
Vi may cancel sessions due to low attendance or dangerous weather conditions, without obligation to compensate.
Vi is not liable for cancelled activities due to force majeure or extreme weather.
Any damage to Vi property caused by the Participant must be fully compensated.
Participants causing disruption may be excluded from sessions. Any resulting costs are the Participant’s responsibility.
Participants must respect the house rules set by Vi.
Article 7 – Prices and Price Changes
Prices include VAT and admin fees.
Vi is entitled to revise pricing annually for memberships, class passes, PT packages, and programs.
Price increases will be announced at least four (4) weeks in advance.
Participants may cancel in response to price increases, except when increases are due to official indexation or legal changes.
Article 8 – Liability
Participation in activities is entirely at the Participant’s own risk.
Vi, its staff, and trainers are not liable for personal injury or damage to personal property.
Vi is not liable for damages resulting from services or advice provided by Vi, its staff, or trainers.
Vi is not responsible for loss or theft of personal belongings.
Participants confirm they are adequately insured for any damages incurred during participation.
Participants unconditionally and irrevocably waive the right to claim compensation for damages related to participation.
Article 9 – Health
Participants are responsible for assessing whether participation is medically appropriate.
In case of doubt, Participants should consult a medical professional.
Vi reserves the right to deny participation based on health concerns.
Article 10 – Termination and Cancellation
Vi may immediately deny participation without liability if the Participant fails to comply with these Terms.
Cancellations due to medical reasons must be accompanied by a written statement from a doctor.
Sessions must resume within five months of the statement date unless a long-term condition applies.
Article 11 – Website and Privacy
Vi respects the privacy of its Participants and handles personal data in accordance with the GDPR.
Data is used solely to execute the agreement. Personal data will never be sold and only shared when necessary.
Participants give Vi permission to use photographs or other imagery for promotional purposes, unless they object in writing.
Participants have the right to access, correct, or delete their personal data.
Website content is protected by intellectual property rights and may not be reproduced without permission.
Article 12 – Force Majeure
Vi is not obligated to perform services during force majeure events.
Force majeure includes, among others: war, illness, pandemics, power outages, government restrictions, and third-party failures.
Vi will seek alternative ways to continue service.
If the force majeure lasts more than two (2) months, the agreement may be terminated with notice.
Article 13 – Applicable Law
Deviations from these Terms are valid only if confirmed in writing by Vi.
Dutch law exclusively applies to this agreement.
Disputes that cannot be resolved amicably will be submitted to the competent court in Utrecht.
Article 14 – Complaints
Complaints must be reported within four (4) weeks of discovery.
They must include a detailed description and evidence.
Late complaints may lead to loss of rights.
Vi will respond within four (4) weeks, or provide a timeline if more time is needed.
By registering, you agree to these Terms and Conditions.